Thank you for supporting Arbor & Vale.
Because our artwork and canvases are custom made-to-order just for you, we handle returns and refunds based on the specific guidelines below.
Made-to-Order Custom Policy
Every piece of art is printed individually upon receiving your order. Because we do not keep a physical inventory, we cannot accept standard returns, exchanges, or refunds for buyer's remorse, changing your mind, or ordering the wrong size or design.
Please make sure to double-check your selection and review all size dimensions carefully before completing your purchase.
Damaged or Misprinted Items (Free Replacement or Refund)
Your satisfaction is our top priority. If your artwork arrives damaged, or if there is a clear manufacturing error, we will gladly issue a free replacement or a full refund.
Eligibility Criteria:
- The issue must be reported within 30 days of the delivery date.
- You must provide clear photo evidence showing the defect, print error, or shipping damage.
- Items must be unused and in the same condition you received them.
Lost Packages
If your tracking information stops updating or your order is officially deemed lost in transit by the carrier, we will arrange a replacement or refund at no extra cost to you.
What We Cannot Cover
We are a small business operating on a made-to-order model, so we cannot offer refunds or replacements for:
- Incorrect Shipping Addresses: Orders delivered to the wrong address because of a typo made during checkout.
- Minor Variations: Slight color differences between your digital screen and the final printed canvas, which are a normal part of the printing process.
How to Start a Claim
If your order arrives damaged or defective, please contact us immediately:
- Email us at: info@arborandvale.live
- Include your Order Number in the subject line.
- Attach clear photos of the damaged product and the shipping packaging.
Once we verify the production error we will fast-track your replacement or issue a refund back to your original payment method.